Our Promise To You

As members of the practice team we are committed to giving you the best possible service. This will be achieved by working together.

Practice staff will offer a high standard of courtesy and advice.

All our staff are bound by rules of confidentiality. Your cooperation in explaining outline details to our staff may result in a faster, more efficient response to your problem.

Wherever possible we will set aside an area for confidential conversations between patients and the reception staff or Practice Manager.

People involved in your care will give you their names and ensure that you know how to contact them.

You will be treated as an individual and will be given courtesy and respect at all times.

Waiting times at the reception desk will be kept to a minimum and on arrival at the medical centre you will be informed of any serious delay.

Any referrals to other agencies, specialist medical or other services will be dealt with quickly and efficiently.

Where repeat prescribing has been agreed by the doctor, this will be dealt with as quickly as possible, normally within 48 hours.